Care

The best way to store and enjoy your treats for maximum taste.

Please store your baked good in their original packaging or an airtight container in the fridge for 1 week.

Yes! Your treats can be frozen for up to 1 month.

As long as they are wrapped and stored correctly, the treats will last 7-10 days in the fridge and 1 month in the freezer.

Certainly! If you like your treats to be oozing and perfectly gooey, you can microwave them for up to 20 seconds (time may vary depending on the strength of your microwave) or for 3-5 minutes in the oven at 180C (Cookies ONLY).

Delivery

All your delivery queries answered here. Please ensure you have read these and checked your tracking emails before contacting us.

All postcodes within United Kingdom mainland. We cannot currently offer postage to Northern Ireland and Republic of Ireland due to Brexit & custom complications with couriers.

Orders will be typically dispatched within 3-5 working days, unless stated otherwise (i.e. for pre-order products / specific dispatch dates). Everything is baked fresh at Lustre Bakery, so please bare this in mind when ordering.

Please check your DPD emails which provide you with updates and all tracking information. You will be able to track the status of your delivery direct with the courier.

Yes, if you contact us immediately. Please email any amendments as soon as possible to orders@lustrebakery.co.uk clearly stating your order number and the new address.

Any changes requested after your order has been dispatched are not possible.

We will work with you and the courier to try and locate your parcel. Unfortunately once we have posted your order, we cannot take responsibility for missed or missing deliveries. We will do our best to assist you within our means.

When your order is due to be delivered, DPD will provide you with a time slot for when your parcel is due to be delivered. If you are unable to accept the delivery, please provide a safe pr alternative space for the parcel to be delivered to.

Returns & Refunds

In the rare event something goes wrong, we will always ensure we are doing our best for you.

No. Due to the perishable nature of our products we cannot accept returns. If you have encountered an issue with your order, please contact us at the first instance at orders@lustrebakery.co.uk

If there is a genuine problem with your order and you have evidence to support this, please email us at the first instance at orders@lustrebakery.co.uk and we will do our utmost best to resolve the issue.

Unfortunately we cannot provide a refund for missed deliveries. Please ensure you follow up with DPD to rearrange delivery or collection at a convenient time after the first delivery attempt.